Submit a Sports Wagering Report of Fraud

The Sports Wagering Fraud form shall be used to report cases of suspicious and/or criminal activity in the online sportsbook only as outlined in 11 CSR 45-20.100. Examples of events that would warrant submission of this document would include, but not be limited to, suspicious or illegal wagering activities, fraud, identity theft, money laundering, stolen funds, or any activity deemed suspicious associated with any active, suspended, or closed accounts. This form does not replace, supersede, or have any effect on any separate reporting requirements under the Bank Secrecy Act (31 U.S.C. § 5311 e/ seq.) or other FinCEN reporting obligations.

This form and the fraud statistic spreadsheet shall be completed by the Sports Wagering (SW) Operator. All pertinent information and attachments shall be included with the submission of this form. Please submit this form and all pertinent attachments to the MGC Sports Wagering mailbox (SportsWageringSuspiciousActivity@mgc.dps.mo.gov) within five (5) calendar days from the date the incident is discovered. If additional time is needed to gather data, a request must be sent to the MGC Sports Wagering mailbox (SportsWageringSuspiciousActivity@mgc.dps.mo.gov).

1. Complete the form. All information is required upon submission. If necessary, please state in the narrative whether the form will be supplemented later.
2. Please DO NOT send Social Security Numbers via email.
3. Add all victims and suspects.
4. Write a detailed narrative explaining the incident. If you need additional space, you can add the continued narrative as an attachment. Please note in the narrative if the investigation is ongoing.
5. Include the SW Operator point of contact and/or fraud analyst for the submission in the body of your narrative. Please include the contact’s and/or fraud analyst’s name, phone number, and email address.
6. Include the listed supporting documentation as an attachment in the email.
1. Patron Account Details
1. All account information, to include, but not limited to, full name, date of birth, address, all phone numbers, all email addresses, copies of any forms of identification on file, and any other information provided as part and/or requested as part of the “know your customer” process.
2. The date the account was created, and the last known date and time the account was accessed.
2. Documentation Provided
1. All information or documents that were collected as part of the SW Operator’s customer due diligence or enhanced due diligence, including but not limited to: forms or identification or bank account statements that were provided to the SW operator by the patron.
3. Transaction History
1. All deposit history for the patron including but not limited to all financial instruments used to deposit funds into the patron’s wallet. Please provide the name of the account holder of the financial institution if it is different from the name of the patron on your online sportsbook, along with any account numbers and the name of the financial institution.
2. All withdrawal history for the patron, to include but not be limited to account information for withdrawals, email address(es) associated with the account withdrawal, and financial institution names and associated account numbers.
3. Payment processors used by the SW Operator, including, but not limited to: the details and its association to each of the abovementioned transactions (deposit to the SW Operator's wallet or withdrawal from the SW Operator's wallet).
4. All wallets (DFS, racing, etc.) used by the patron on the SW Operator's platform, along with deposit and withdrawal information for those wallets.
5. Copies of any checks issued by the SW Operator and returned cashed by the patron (image of front and back).
4. Gaming History
1. All gaming history for the patron.
5. Communication History
1. All communication history, to include, but not limited to: chat history, customer service notes and information, and recorded conversations for the patron.
6. GeoComply
1. All GeoComply data for the patron.
2. All other accounts/patrons linked to the patron.
7. MAC address and/or other hardware identifying information of any device that has connected to the SW Operator’s platform from the player ID’s.
7. Complete the spreadsheet
1. A new spreadsheet should be completed for fraud form submissions on different days. Example: A spreadsheet should be submitted for all fraud forms submitted on 1/1/25, and a different spreadsheet should be submitted for all fraud forms submitted on 1/23/25.
2. If multiple fraud forms are submitted on the same day, 1 row in the spreadsheet should be completed for each fraud form submitted.
3. Spreadsheet Information:
1. Date Submitted: Date fraud forms are submitted to MGC.
2. Total loss: Total loss is the total dollar amount of fraud, including any amount refunded to the patron.
3. Amount refunded: The amount that had already been refunded to the patron at the time the fraud form was submitted.
4. Number of connected accounts: Number of connected accounts to the fraud at the time the fraud form is submitted.
5. Number of suspects: Number of suspects for fraud at the time the fraud form is submitted.
6. SW Operator: Name of Sports Wagering Operator submitting the information.

SPORTS WAGERING FRAUD

MISSOURI GAMING COMMISSION

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In accordance with 11 CSR 45-20.100 this form shall be submitted promptly to the commission to report suspicious or illegal betting activities including but not limited to: use of funds derived from illegal activity, wagers to conceal or launder funds, using agents to place wagers, and using false identification.

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