How Do I Get off the Problem Gamblers List?

A Problem Gambler who has been on the List of Disassociated Persons ("Problem Gambling List") for AT LEAST 5 years must formally request removal from the Problem Gambling List by properly completing the Request for Removal form. Submit the application and a clear/legible copy of a valid driver's license or other government issued photo identification card to:

Please do not call the Commission to attempt to confirm placement on the Problem Gambling List for at least 5 years – this confirmation will not be provided over the phone due to confidentiality concerns. Individuals desiring removal from the Problem Gambling List who think they may have been on the Problem Gambling List for 5 years or more should submit the Request for Removal per the procedures noted previously.

The Commission provides written notification of whether the Request for Removal was approved or invalid. If the minimum 5 years on the Problem Gambling List have not been completed, the notification will include the date the individual will be eligible to request removal from the Problem Gambling List.

Removal from the Problem Gambling List is not effective until the individual has received written notification from the Missouri Gaming Commission that their name has been removed from the Problem Gambling List.

Each Missouri casino licensee may choose to continue exclusion or reinstate privileges for former Disassociated Persons (individuals who have been removed from the Problem Gambling List) at the licensee's sole discretion. It is the INDIVIDUAL'S responsibility to contact the casino(s) directly, by mail or telephone, to discuss the possibility of reinstatement.

How long will it take to process a Request for Removal?

Request for Removal applications are processed in the order they are received, regardless of whether the documents are submitted via mail or personal delivery. Depending on the volume of completed applications for placement on the Problem Gambling List and removal requests received, a Request for Removal may take 60 days or more to process.